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Why can’t I use video Virtual Background. Go to solution. Jiyun Listener. I can’t use video Virtual Background in zoom meetings. Why can’t I use and how can I use that? Is it my computer’s problem? Video Virtual Background. Rupert Collaborator. In response to Jiyun.

Bort Community Champion. All forum topics Previous Topic Next Topic. In response to Rupert. But another person can do that. Jithira Observer. I also can’t use. I don’t know why can’t we use. I think due to network issue!! In response to sk1. But my house’s network is not bad. I think so too. While in a Zoom meeting, tap More in the controls. Then tap Virtual Background. Tap Close after selecting the background to return to the meeting.

To disable Virtual Background, open the virtual background options again and choose the option None. Recommendation on using Virtual Background To achieve the best virtual background effect, Zoom recommends using a solid color background, preferably green. Recommended green screens from Webaround or Amazon. Higher quality cameras result in a better virtual background.

See camera recommendations for details. Use uniform lighting and color. If your Zoom virtual background is not working during your video calls and you are wondering why you can’t get Zoom backgrounds , there might be a few different culprits to blame. In addition to different operating system requirements for using a virtual background without a green screen, Zoom also has certain tips to help you get the optimal virtual background.

It’s best to have a solid color backdrop, preferably green, and to not wear clothing that’s the same color as the background. Your background image will work best with an aspect ratio of and minimum resolution of by pixels. If you’re uploading a MP4 or MOV video, it’ll need to have a minimum resolution of pixels and a maximum resolution of pixels. First things first, you’ll want to make sure your PC or Mac system is running an up-to-date version of the Zoom Desktop Client 4.

You only need version 3.

 
 

 

Why wont zoom let me use virtual background. Your device does not support virtual background?

 

Browse Search. Ask a question. User profile for user: Macbookhelpphil Macbookhelpphil. How do I get around this? Thanks in advance. More Less. Reply I have this question too I have this question too Me too Me too. Answer: A: Answer: A: You may not be able to. View answer in context. Helpful answers Drop Down menu. Virtual Backgrounds only work with i5 and higher. Loading page content. Reply Helpful Thread reply – more options Link to this Post.

Reply Helpful 6 Thread reply – more options Link to this Post. Jul 23, PM in response to Macbookhelpphil In response to Macbookhelpphil Try to use a green blanket or sheet to act as a background and click on the “I have a green screen” button.

Reply Helpful 8 Thread reply – more options Link to this Post. User profile for user: marilynfromframingham marilynfromframingham. User profile for user: FoxFifth FoxFifth. Sep 28, PM in response to marilynfromframingham In response to marilynfromframingham marilynfromframingham wrote: My MacBook 12 inch has an Core m5 processor.

I need an i5 Sorry, I don’t know. Reply Helpful 10 Thread reply – more options Link to this Post. Welcome to Apple Support Community. Ask a question Reset. That’s good information that it was working before.

I had not tested that before updating a new machine to W So it might be that the only ‘fix’ that Zoom needs to make is in the condition for deploying the code that intelligently separates the presenter from the background. Clicking ‘I have a green screen’ clearly disables that code, leaving a mixed clutter of background image and room features.

So Zoom could cease to disable that feature just because a mix of hardware and OS does not match a particular recipe, instead just displaying a message that it is at the user’s own risk. Do you know I how can down load Zoom to the new Windows 10 edge based search engine, the search engine will not let me down load zoom period, and I do not know how to find a workaround.

The official Windows 11 release date is October 5, – so you may not see any specific documentation until then. First I must point out a major fault in this forum. When I opened the notification there was no prompt to sign in, so I thought that that was automatic. I wrote a long, and I hope helpful reply, and submitted it.

I was taken to the login page, logged in, and that reply was lost. The installation was prompted by launching a session. The filename seemed cryptic, so I hoped that your linked installer would solve the problem. It did not. Members of the ‘Windows Insider’ scheme have been able to install W11 before the release date. This is a cunning way to iron out any final bugs, using the help of those curious to see what comes next. Unless you have your new version that recognises W11 ready before that due date, there will be a clamour from those who have upgraded.

Maybe you would like to post a link to it here for the community to test. Can you confirm that you computer meets the actual hardware requirements for Virtual Backgrounds. Can you confirm that Zoom is otherwise working on your computer, other than Virtual Backgrounds? I know at least one person running Zoom on Windows 11 – but I know they would not have been using Virtual Backgrounds.

The OS was updated from W10 within a couple of days of purchasing. I have not yet noticed any other problems, having used Zoom for several meetings in the last couple of days. I Wanted to know if it worked with the Pentium Gold as I’m looking to buy a laptop with this processor?

My Laptop is a brand new one with the W11 update. Is just zoom, the one giving me the background issue. Other than that, works fine. Please, help us on this! I need to use the background for work.

Thank you Rupert. I too could not use the virtual backgrounds but I installed Zoom again using the link you provided for the 64 bit and now I am in Zoom virtual background la la land!

Thank you so much for providing the link. I am still convinced that somewhere in the code is a table of acceptable operating systems – and W11 is not among them! Since this machine was able to jump Microsoft’s high hurdle to install W11, I am sure that it is not deficient. After installing the linked version and finding that backgrounds were still unsupported, I checked for updates. That version was 5. I hoped that Mepemep’s success was because Zoom had slipped in a sly fix, but I was disappointed.

I downloaded from the link provided and I was able to participate in my meeting successfully with a selected virtual background. As I was closing down the app I checked to see what version I was on and I noticed that there was an update available. I updated to 5. Yes, I am running Windows I also am a Tech professional so I know my stuff. Zoom is working perfectly for me. Sorry that you don’t have the same experience. Help me!

What did you do to get a virtual background to work on Windows 11? I was in touch with Zoom just today and they said Windows 11 does not support a virtual background and I should “work around” on another machine. Not an option and Zoom is no help!

Sorry Zoom but this is ridiculous! Especially for paying customers! So I am supposed to downgrade my system for a virtual background? Doesn’t make sense! I thought that it was just the issue of W11 being left off the list of operating systems, but others have said that they have got backgrounds to work.

I can only conclude that the restriction applies to machines with shared display memory, everything else checks out. However features like eyebrow tracking work, which I would think called for more vision processing ingenuity, so maybe Zoom will get around to the background problem one day.

Are you having problems with static image backgrounds or with video backgrounds? I found that I can use static ones but not video.

I am using Windows 10, but I wonder if the same thing happens with Windows 11, or if Windows 11 is more restrictive as to the hardware you must have for video backgrounds. I’d be happy with a static image! If I select ‘I have a green screen’ that can be enabled, but all the background clutter shows through. In all such cases, such as the ‘upgrade to W11’ test, there should be a ‘I accept that my system might cause problems’ button should force a pass to the test.

Friend has an Asus windows 10 laptop with the and gets the message saying the specs are not up to it. Which suggests Zoom perhaps do not recognise it, even though it’s better than previous gen i3’s that they allow.. I don’t understand why they would have that requirement, when there is no similar requirement for Intel processors.

I am having the same issues and I have the same processor.. So it means we can’t use background for now then? Actually, it seems to be more complicated. I downgraded to Windows 10 and I am still having the same problem. And with another computer, a desktop with an Intel processor, Core i7, 4 cores, 3.

Something is wrong with Zoom. I suspect that the problem is the shared video memory. It is interesting that the face recognition features, like party hat and eyebrows, do not seem to need that video memory. Perhaps background recognition will catch up soon. Incidentally, last year their were party features like Christmas hats and antlers. I wonder when they will appear! I think I know why the Core i7, 3. They want 6th generation or higher. Mine is 3rd generation, while the Core i5, 2. Yet I am surprised that the filter gizmos like reindeer antlers can work when backgrounds do not.

There is even something to paint on lipstick! Maybe Zoom could add another filter to insert false teeth! Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

 
 

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